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Shipping Policy

Thank you for shopping at Cigar Square, accessible from https://qa.cigarsquare.com.

This Shipping Policy explains how orders are processed, shipped, delivered, and tracked when you purchase from our website.

1. Order Processing

Orders are typically processed during business days, excluding public holidays.

After placing an order, you will receive an order confirmation by email or SMS. Please make sure that your contact details, delivery address, and phone number are accurate to avoid delivery delays.

Processing times may vary depending on product availability, order volume, payment confirmation, and delivery location.

2. Shipping Methods

Cigar Square may offer different shipping options depending on your location and the available delivery services.

Available shipping methods may include:

  • Standard delivery

  • Express delivery

  • Same-day or next-day delivery, where available

  • Local delivery within selected areas

Shipping options, delivery fees, and estimated delivery times will be displayed at checkout whenever applicable.

3. Shipping Costs

Shipping costs may vary depending on:

  • Delivery location

  • Shipping method selected

  • Order size or weight

  • Promotional offers

  • Delivery service provider charges

In some cases, Cigar Square may offer free shipping for orders above a certain value. Any free shipping offer will be clearly displayed on the website or during checkout.

4. Delivery Time

Estimated delivery times are provided for convenience only and may vary depending on your location, courier availability, weather conditions, public holidays, customs procedures, or other circumstances beyond our control.

Cigar Square is not responsible for delays caused by courier companies, customs authorities, incorrect customer information, or events outside our control.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number by email, SMS, WhatsApp, or through the delivery provider.

You can use the tracking information to monitor the status of your shipment.

If you do not receive tracking details or need help tracking your order, please contact us.

6. International Shipping

International shipping availability may vary depending on the destination country, product restrictions, courier availability, and applicable laws.

Customers outside Saudi Arabia are responsible for ensuring that the products they order are legally permitted in their country or region.

International shipping charges, customs duties, taxes, import fees, clearance fees, or any additional charges are the responsibility of the customer.

7. Customs, Duties, and Import Regulations

For international orders, customs duties, taxes, and import fees may be charged by the destination country.

Cigar Square is not responsible for customs delays, rejected shipments, confiscated products, import restrictions, or additional fees imposed by customs authorities.

Customers are responsible for checking their local laws and regulations before placing an order.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Cigar Square is not responsible for failed or delayed deliveries caused by:

  • Incorrect address

  • Missing address details

  • Wrong phone number

  • Customer not answering delivery calls

  • Refusal to receive the order

  • Unavailability at the delivery location

If an order is returned to us due to incorrect customer information, additional delivery charges may apply to resend the order.

9. Damaged, Missing, or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible.

To help us review your request, please provide:

  • Order number

  • Clear photos or videos of the package and product

  • A short explanation of the issue

  • Proof of purchase

Once reviewed, we may offer a replacement, exchange, refund, or another suitable solution according to our Return & Refund Policy.

10. Age-Restricted Products

Some products sold by Cigar Square may be age-restricted.

By placing an order, you confirm that you meet the legal age requirement in your country or region to purchase such products.

Cigar Square reserves the right to request age verification before completing or delivering an order.

We may cancel any order if age verification is not completed or if the order does not comply with applicable laws.

11. Returns and Shipping Fees

Return shipping costs are the responsibility of the customer unless the return is due to an error from Cigar Square, such as receiving an incorrect or defective product.

Original shipping fees may be non-refundable unless otherwise required by law or approved by Cigar Square.

For more information, please review our Return & Refund Policy.

12. Changes to This Shipping Policy

We may update or change this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Shipping Policy.

13. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Cigar Square
Website: https://qa.cigarsquare.com
Email: info@cigarsquare.com
Phone: +974 3100 0834