Shipping policy

Processing Times: Orders are typically processed Monday through Friday, excluding holidays. For example, CIGAR.com processes shipments during these days. ​

Shipping Methods: Retailers often offer various shipping options, including standard ground shipping, expedited two-day shipping, and next-day delivery. Some also provide Saturday delivery for an additional fee. ​

International Shipping: Policies vary by retailer. Some, like Cuban Crafters Cigars, ship internationally with additional charges. Others, such as Nick's Cigar World, have ceased international shipping. ​

Shipping Costs: Charges depend on the destination, shipping method, and order size. Some retailers offer free shipping for orders exceeding a certain amount. For instance, Nick's Cigar World charges standard shipping fees based on the state, with specific rates for certain regions.

Order Tracking: After shipping, customers usually receive a tracking number via email to monitor their order's status.​

Customs and Duties: International customers are responsible for any customs duties, taxes, or import fees imposed by their country. Retailers are not liable for delays caused by customs processing.​

Returns and Refunds: Due to the nature of tobacco products, many retailers consider all sales final. However, if a product is defective or incorrect, customers should contact the retailer for assistance.